Legal · last updated June 2026
Booking terms & conditions
The fair, plain-English rules of booking a Morocco trip with us. If anything here is unclear, just ask us before paying a deposit.
1. Who we are
Ouarzazate and Ait Ben Haddou Tours is a private tour brand operated by Serenity Morocco Tours, 31 Rue 110, Hay Moulay Abdellah, Casablanca 20000, Morocco. "We", "us" and "our" in these terms refer to Ouarzazate and Ait Ben Haddou Tours.
2. Booking, payment & cancellation
Bookings are operated by Serenity Morocco Tours. Payment, deposit, cancellation and refund terms are set out in Serenity Morocco Tours' booking terms.
3. Travel documents & insurance
You are responsible for valid passports, visas and any health requirements for entry to Morocco. Comprehensive travel insurance covering medical evacuation, cancellation and personal property is strongly recommended for desert and trekking itineraries.
4. Our liability
Ouarzazate and Ait Ben Haddou Tours acts in good faith in arranging your trip with the drivers, riads, camps and guides it works with. Our liability is capped at the total trip cost paid. We are not liable for loss, injury or delay caused by force majeure, third-party airlines, or the wilful act of any traveller.
5. Conduct & responsibility
You agree to behave with reasonable respect for local customs, staff and other travellers. We reserve the right to end a trip in cases of illegal activity or abusive conduct toward staff or suppliers.
6. Complaints
Issues are easiest to resolve in real time — please message us on WhatsApp during your trip. Formal complaints should be sent to info@serenitymoroccotours.com within 28 days of return.
7. Governing law
These terms are governed by the laws of the Kingdom of Morocco. Any dispute that cannot be resolved amicably will be submitted to the competent Moroccan courts.